Weekend Receptionist – Damfield Gardens

1.      To respond to customer enquiries in a friendly and effective manner, making sure electronic records are maintained.

2.      To show visitors around the care home in absence of the Manager.

3.      Maintain accurate and complete records for residents and staff members confidentially in line with the company’s policies and procedures.

4.      Purchasing supplies (e.g food, stationary and medication) for the Care Home.

5.      Dealing with telephone calls effectively from Doctors, Social Workers, Residents Family members and Professionals.

6.      Report any maintenance issues to the Home Manger accordingly

7.      Communicating with residents in a friendly and appropriate manner.

8.      Liaising with Head Office Staff accordingly.

9.      Process receipts of monies against residents accounts

10.    Maintain petty cash records

11.    Arrange, calculate and maintain stock takes and costs

12.    Provide administration support to the Home Manager and any other duties required

Job context

The role requires effective communication and interpersonal skills.  The ability to develop good relationships with prospective customers, employees, suppliers and professionals, the ability to work as part of the team is vital.

Key challenges

To ensure The Care Homes high standards are maintained and that each team member treats residents in the way that they would expect to be treated themselves.

Key measures

Mandatory training up to date

Supervision meeting with Home Manager every 2 months

Results and feedback from Home inspections and audit reports (internal and external).

Person specification

Good numeric and literacy skills

Knowledge/Experience of MS Word, MS Excel and MS Outlook

Good communication skills

Professional telephone manner

Practical and organised

Team player

Reliable and punctual

Genuine interest in working with a caring environment